Terms & Conditions

Flourish Service Overview. Flourish is a digital platform that provides science-based tools, resources, and conversational support to promote mental and emotional well-being. Through the Flourish mobile and web applications, users can access interactive activities, guided exercises, and AI-powered coaching designed to help build resilience, regulate emotions, manage stress, and support healthy habits. Flourish is not a medical or clinical service and does not provide diagnosis, treatment, or therapy for any mental health condition. The Services are intended for general well-being support and self-guided personal development and are not a substitute for professional mental health care. If you have any questions regarding your health or mental condition or behavior, consult with a qualified professional.
‍
IN CASE OF AN EMERGENCY, DIAL 9-1-1 OR SEEK PROFESSIONAL HELP IMMEDIATELY. DIAL 9-8-8 IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS OR DIAL 1-800-273-TALK (8255) FOR THE NATIONAL SUICIDE PREVENTION LIFELINE.

Eligibility. You may use the Services only if you are at least 14 years of age (or such other minimum age at which you can provide consent to data processing under the laws of your territory), and not otherwise barred from using the Services under applicable law. If you are over 14 years of age but under the age of majority in your respective jurisdiction, you hereby represent and warrant that your parent or legal guardian has read these Terms, and accepts them on your behalf. Parents and legal guardians are responsible for the acts of their minor children when using the Services, whether or not the parent or guardian has authorized such acts.

Accounts and Registration. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at hello@myflourish.ai.

General Payment Terms. Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable unless otherwise specifically provided for in these Terms.

1. 4.1

   Price. Flourish reserves the right to determine pricing for the Service. Flourish will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. Flourish may change the fees for any feature of the Service, including additional fees or charges, if Flourish gives you advance notice of changes before they apply. Flourish, at its sole discretion, may make promotional offers with different features and different pricing to any of Flourish’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.

2. 4.2

   Authorization. You authorize Flourish to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Flourish, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, then Flourish may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.

3. 4.3

   Subscription Service. The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription Service”). The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the “Initial Subscription Period”), and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription Service or we terminate it. If you activate a Subscription Service, then you authorize Flourish or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription Service, all accrued sums on or before the payment due date. For information on the “Subscription Fee”, please see our App Store page [https://apps.apple.com/us/app/flourish-24-7-wellness-buddy/id6474883669] and Google Play page [https://play.google.com/store/apps/details?id=com.flourish.app&hl=en_US]. Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period. You must cancel your Subscription Service before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Flourish or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or that you otherwise provide to us. You may cancel the Subscription Service through your account settings or by contacting us at hello@myflourish.ai. Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period.

4. 4.3

   Delinquent Accounts. Flourish may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal Subscription Fee is due, then Flourish reserves the right to delete your account and any information or User Content (defined below) associated with your account without any liability to you.

Flourish Does Not Provide Medical Advice or Establish a Doctor-Patient Relationship.

1. 5.1

   Information and Wellness Only. Flourish does not provide medical advice. The information made available through the Service is not a substitute for any professional medical advice. All information or content provided on the Service, including information about our organization and services provided by our partners or third-party service providers, is for general informational or wellness purposes only. You should always seek the advice of a qualified healthcare professional with any questions you may have regarding your health. While we attempt to keep all the information on the Service up-to-date, information can change quickly, and the information that you find on the Service should not be considered error-free or as a comprehensive source of all information on a particular topic. We do not warrant that any information or content provided on or through the Service is accurate, complete or useful to you. Any reliance you place on such information is strictly at your own risk. We assume no responsibility for any consequences relating directly or indirectly to any action or inaction you may take based upon the information or materials on the Service.

2. 5.2

   No Doctor-Patient Relationship. Use of the Service does not create a doctor-patient relationship. No information contained on the Site is intended to be used for medical diagnosis or treatment. You acknowledge and agree that none of the information or content provided through or on the Service has the ability to diagnose, prescribe, or perform any tasks that constitute the practice of medicine. In the case of a medical emergency, seek immediate assistance from a healthcare professional. You should never delay obtaining medical advice or disregard any medical advice because of something you have or have not read on any of the Service. If you have any questions regarding your health or a medical condition, you should always seek the advice of your physician or other qualified healthcare professional. To the extent you request services from one of our partners or a third-party service provider through Flourish or the Site, such services may be subject to additional terms and conditions. Flourish assumes no responsibility or liability associated with any service(s) or information provided by partners and/or third-party service providers.

Licenses

1. 6.1

   Limited License. Subject to your complete and ongoing compliance with these Terms, Flourish grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile or other downloadable application associated with the Service (whether installed by you or pre-installed on your mobile device by the device manufacturer or a wireless telephone provider) on a mobile device that you own or control; and (b) access and use the Service.

2. 6.2

   License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, then you may not use it.

3. 6.3

   Feedback. We respect and appreciate the thoughts and comments from our users. If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Flourish an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with attribution for any Feedback you provide to us.

Ownership; Proprietary Rights. The Service is owned and operated by Flourish. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, characters, and all other elements of the Service provided by Flourish (“Materials”) are protected by intellectual property and other laws. All Materials included in the Service are the property of Flourish or its third-party licensors. Except as expressly authorized by Flourish, you may not make use of the Materials. There are no implied licenses in these Terms and Flourish reserves all rights to the Materials not granted expressly in these Terms.

Third-Party Terms

1. 8.1

   Third-Party Services and Linked Websites. Flourish may provide tools through the Service that enable you to export information, including User Content, to third-party services, including through features that allow you to link your account on the Service with an account on the third-party service, such as Twitter or Facebook. By using one of these tools, you hereby authorize that Flourish to transfer that information to the applicable third-party service. Third-party services are not under Flourish’s control, and, to the fullest extent permitted by law, Flourish is not responsible for any third-party service’s use of your exported information. The Service may also contain links to third-party websites. Linked websites are not under Flourish’s control, and Flourish is not responsible for their content. Please be sure to review the terms of use and privacy policy of any third-party services before you share any User Content or information with such third-party services. Once sharing occurs, Flourish will have no control over the information that has been shared.

2. 8.2

   Third-Party Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.

User Content

1. 9.1

   User Content Generally. Certain features of the Service may permit users to submit, upload, or otherwise transmit (“Post”) content to the Service, including messages, reviews, photos, images, data, text, and any other works of authorship or other works (“User Content”). You retain any copyright and other proprietary rights that you may hold in the User Content that you Post to the Service, subject to the licenses granted in these Terms.

2. 9.2

   Limited License Grant to Flourish. By Posting User Content to or via the Service, you grant Flourish a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense through multiple tiers) to host, store, transfer, publicly display, publicly perform (including by means of a digital audio transmission), communicate to the public, reproduce, modify for the purpose of formatting for display, create derivative works as authorized in these Terms, and distribute your User Content, in whole or in part, in any media formats and through any media channels, in each instance whether now known or hereafter developed. You agree to pay all monies owing to any person or entity resulting from Posting your User Content and from Flourish’s exercise of the license set forth in this Section.

3. 9.3

   Specific Rules for Photographs and Images. If you post a photograph or image to the Service that includes one or more persons, you hereby grant such persons and their administrators, guardians, heirs, and trustees, if any, a perpetual, royalty free, fully paid-up, worldwide license to reproduce, distribute, and publicly display that photograph for personal use and through any online platform or service, including the Service, Facebook, Instagram, and Twitter, but not to promote any third-party product, good, or service. The license contained in this Section does not permit the subject of any photo or their administrators, guardians, heirs, or trustees to sell that image or photograph, whether on a standalone basis or as embodied in any product.

4. 9.4

   You Must Have Rights to the Content You Post; User Content Representations and Warranties. You must not Post User Content if you are not the owner of or are not fully authorized to grant rights in all of the elements of that User Content. Flourish disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant to us that:

   1. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Flourish and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Flourish, the Service, and these Terms;

   2. your User Content, and the Posting or other use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, misappropriate, or otherwise breach any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property, contract, or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Flourish to violate any law or regulation or require us to obtain any further licenses from or pay any royalties, fees, compensation or other amounts or provide any attribution to any third parties; and

   3. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.

5. 9.5

   User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users Post and will not be in any way responsible or liable for User Content. Flourish may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms, is alleged to violate the rights of third parties, or is otherwise objectionable. You understand that, when using the Service, you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Flourish with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Flourish does not permit infringing activities on the Service.

6. 9.6

   Monitoring Content. Flourish does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that Flourish reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Flourish chooses to monitor the content, then Flourish still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy (defined below). Flourish may block, filter, mute, remove or disable access to any User Content uploaded to or transmitted through the Service without any liability to the user who Posted such User Content to the Service or to any other users of the Service.

7. 9.7

   Inputs; Outputs. The Service may permit users to submit input to the Service in order to generate character responses, images, or other AI-generated output (“Output”). You are solely responsible for verifying the accuracy and relevance of any Output. You acknowledge that Outputs do not constitute any kind of investment, legal, medical, or professional advice and should not be relied upon, as they may be false, incomplete, misleading or not reflective of recent events or information. You further acknowledge that Output may contain content inconsistent with our views. As between you and Flourish, you own all Output, and we hereby assign to you all of our right, title, and interest we may have in and to Output. By submitting input to or via the Service, you grant Flourish a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid right and license (with the right to sublicense through multiple tiers) to store your Input, in whole or in part, for the purpose of providing and developing the Service, which includes improving the AI model(s) leveraged by Flourish. You must not submit input that (i) contains personal data or sensitive health information or (ii) causes Flourish to violate any law or regulation.

Usage Data.  Flourish may collect use, and otherwise process data created, derived, or generated in connection with the use, performance, or analysis of the Service or deidentified aggregated User Content (collectively, “Usage Data”) for Flourish’s lawful business purposes, including to: (1) monitor, operate, improve, and support the Service and its performance, security, and stability; (2) create analytics, benchmarking, and performance data and reports; (3) track usage for billing purposes; (4) develop new products and services; and (5) publish research reports and other public-facing documentation. You will not interfere with the collection of Usage Data. Flourish owns all right, title, and interest, including all intellectual property rights in and to, the Usage Data, the know-how and analytical results generated in the processing and use of Usage Data, and any and all new products, services, and developments, modifications, customizations, or improvements to the Service made based on the Usage Data. Flourish will not disclose Usage Data externally, including in benchmarks or reports, unless such Usage Data has been (a) de-identified so that it does not individually identify you or any other person and (b) aggregated with usage data from other users of the Service. “Usage Data” means any performance, analytical, or usage data or information relating to access to or use of the Service that is generated or otherwise collected by the Service.

Communications

1. 11.1

   Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when you are not in the app. You can turn off notifications by visiting your mobile device’s “settings” page.

2. 11.2

   Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.

Prohibited Conduct. BY USING THE SERVICE, YOU AGREE NOT TO:

1. 12.1

   use the Service for any illegal purpose or in violation of any local, state, national, or international law;

2. 12.2

   harass, threaten, demean, embarrass, bully, or otherwise harm any other user of the Service;

3. 12.3

   violate, encourage others to violate, or provide instructions on how to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;

4. 12.4

   access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Flourish;

5. 12.5

   automatically or programmatically extract any data of the Service, including Output;

6. 12.6

   represent that Output was human-generated when it was not;

7. 12.7

   use the Service or any Output to develop or train any AI or machine learning model;

8. 12.8

   interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;

9. 12.9

   interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;

10. 12.10

    perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Service account without permission, using the Service in a way that deceives or attempts to deceive any person, or falsifying your age or date of birth;

11. 12.11

    sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or

12. 12.12

    attempt to do any of the acts described in this Section 12 or assist or permit any person in engaging in any of the acts described in this Section 12.

Intellectual Property Rights Protection

1. 13.1

   Respect of Third Party Rights. Flourish respects the intellectual property rights of others, takes the protection of intellectual property rights very seriously, and asks users of the Service to do the same. Infringing activity will not be tolerated on or through the Service.

2. 13.2

   DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you have an intellectual property rights-related complaint about any material on the Service, you may contact our Designated Agent at the following address:
   
   Flourish Science Inc.
   Attn: Legal Department (IP Notification)
   278 Monroe Drive, #19
   
   Mountain View, CA 94040
   Email: copyright@myflourish.ai

3. 13.3

   Procedure for Reporting Claimed Infringement. If you believe that any content made available on or through the Service has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a written “Notification of Claimed Infringement” to the Designated Agent identified above containing the following information:

   1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;

   2. a description of the copyrighted work or other intellectual property right that you claim has been infringed;

   3. a description of the material that you claim is infringing and where it is located on the Service;

   4. your address, telephone number, and email address;

   5. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright or other intellectual property right owner, its agent, or the law; and

   6. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or other intellectual property right owner or authorized to act on the copyright or intellectual property owner’s behalf.

   Your Notification of Claimed Infringement may be shared by Flourish with the user alleged to have infringed a right you own or control as well as with the operators of publicly available databases that track notifications of claimed infringement, and you consent to Flourish making such disclosures. You should consult with your own lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.

4. 13.4

   Repeat Infringers. Flourish’s policy is to: (a) remove or disable access to material that Flourish believes in good faith, upon notice from an intellectual property rights owner or authorized agent, is infringing the intellectual property rights of a third party by being made available through the Service; and (b) in appropriate circumstances, to terminate the accounts of and block access to the Service by any user who repeatedly or egregiously infringes other people’s copyright or other intellectual property rights. Flourish will terminate the accounts of users that are determined by Flourish to be repeat infringers. Flourish reserves the right, however, to suspend or terminate accounts of users in our sole discretion.  

5. 13.5

   Counter Notification. If you receive a notification from Flourish that material made available by you on or through the Service has been the subject of a Notification of Claimed Infringement, then you will have the right to provide Flourish with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Flourish’s Designated Agent through one of the methods identified in Section 13.2, and include substantially the following information:

   1. your physical or electronic signature;

   2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

   3. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

   4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if you are residing outside of the United States, then for any judicial district in which Flourish may be found, and that you will accept service of process from the person who provided notification under Section 13.2 above or an agent of that person.

   A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. § 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.

6. 13.6

   Reposting of Content Subject to a Counter Notification. If you submit a Counter Notification to Flourish in response to a Notification of Claimed Infringement, then Flourish will promptly provide the person who provided the Notification of Claimed Infringement with a copy of your Counter Notification and inform that person that Flourish will replace the removed User Content or cease disabling access to it in 10 business days, and Flourish will replace the removed User Content and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless Flourish’s Designated Agent receives notice from the party that submitted the Notification of Claimed Infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on Flourish’s system or network.

7. 13.7

   False Notifications of Claimed Infringement or Counter Notifications. The Copyright Act provides at 17 U.S.C. § 512(f) that: “[a]ny person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of Flourish relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.” Flourish reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification in violation of the law.

Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service.  If you do not agree to the modified Terms, then you should remove your User Content and discontinue your use of the Service. Except as expressly permitted in this Section 14, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.

Term, Termination, and Modification of the Service

1. 15.1

   Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 15.2

2. 15.2

   Termination. If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Flourish may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination. You may terminate your account and these Terms at any time through your account settings or by contacting customer service at hello@myflourish.ai.

3. 15.3

   Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Flourish any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [7, 15.3, 16, 17, 18, 19, and 20] will survive. You are solely responsible for retaining copies of any User Content you Post to the Service since upon termination of your account, you may lose access rights to any User Content you Posted to the Service. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Service using a different name, email address or other forms of account verification.

4. 15.4

   Modification of the Service. Flourish reserves the right to modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Flourish will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service. You should retain copies of any User Content you Post to the Service so that you have permanent copies in the event the Service is modified in such a way that you lose access to User Content you Posted to the Service.

Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Flourish, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Flourish Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

Disclaimers; No Warranties by Flourish

1. 17.1

   THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. FLOURISH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. FLOURISH DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND FLOURISH DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

2. 17.2

   NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR FROM FLOURISH OR ITS REPRESENTATIVES, OR ANY MATERIALS OR CONTENT MADE AVAILABLE THROUGH THE SERVICE, WILL CREATE ANY WARRANTY REGARDING FLOURISH OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. THE SERVICE, AND ALL MATERIALS AND CONTENT PROVIDED BY FLOURISH THROUGH OR IN CONNECTION WITH THE SERVICE, ARE INTENDED FOR GENERAL WELL-BEING AND INFORMATIONAL PURPOSES ONLY. THEY DO NOT CONSTITUTE MEDICAL, LEGAL, FINANCIAL, OR ANY OTHER TYPE OF PROFESSIONAL ADVICE, AND THEY DO NOT PROVIDE DIAGNOSIS, TREATMENT, OR CARE FOR ANY MEDICAL OR MENTAL HEALTH CONDITION. ANY ACTIONS YOU TAKE BASED ON INFORMATION FROM THE SERVICE ARE AT YOUR OWN DISCRETION AND RISK. YOU UNDERSTAND AND AGREE THAT CERTAIN PARTS OF THE SERVICE MAY LEVERAGE GENERATIVE ARTIFICIAL INTELLIGENCE OR MACHINE LEARNING, WHICH BY NATURE PRODUCES RESPONSES BASED ON PROBABILISTIC PATTERNS AND MAY NOT ALWAYS BE ACCURATE, COMPLETE, RELEVANT, OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE RESULTING FROM YOUR USE OF THE SERVICE OR INTERACTIONS WITH OTHER USERS. YOU AGREE THAT YOU USE THE SERVICE VOLUNTARILY AND AT YOUR OWN RISK, AND WE DISCLAIM LIABILITY FOR ANY HARM TO YOUR DEVICE, DATA, OR WELL-BEING ARISING FROM SUCH USE.

3. 17.3

   THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 17 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Flourish does not disclaim any warranty or other right that Flourish is prohibited from disclaiming under applicable law.

Limitation of Liability

1. 18.1

   TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE FLOURISH ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY FLOURISH ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

2. 18.2

   EXCEPT AS PROVIDED IN SECTIONS 19.5 AND 19.6 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE FLOURISH ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (a) THE AMOUNT YOU HAVE PAID TO FLOURISH FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (b) US$100.

3. 18.3

   EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 18 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Dispute Resolution and Arbitration

1. 19.1

   Generally. Except as described in Section 19.2 and 19.3, you and Flourish agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
   
   YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FLOURISH ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

2. 19.2

   Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.

3. 19.3

   Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 19 within 30 days after the date that you agree to these Terms by sending a letter to Flourish Science Inc., Attention: Legal Department – Arbitration Opt-Out, 278 Monroe Drive, #19, Mountain View, CA 94040 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Flourish receives your Opt-Out Notice, this Section 19 will be void and any action arising out of these Terms will be resolved as set forth in Section 19.12. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.

4. 19.4

   Arbitrator. This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”) under its Consumer Arbitration Rules (collectively, “JAMS Rules”) as modified by these Terms. The JAMS Rules and filing forms are available online at https://www.jamsadr.com/ , by calling the JAMS at +1-800-352-5267, or by contacting Flourish.

5. 19.5

   Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Flourish’s address for Notice is: Flourish Science Inc., 278 Monroe Drive, #19, Mountain View, CA 94040 . The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Flourish may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Flourish will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if the Company has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the JAMS Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS Rules and the other party may seek reimbursement for any fees paid to JAMS.

6. 19.6

   Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your residence or billing address (as applicable) unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the JAMS Rules in the county (or parish) of your residence or billing address (as applicable). During the arbitration, the amount of any settlement offer made by you or Flourish must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.

7. 19.7

   Arbitration Relief. Except as provided in Section 19.8, the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Flourish before an arbitrator was selected, Flourish will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator's award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.

8. 19.8

   No Class Actions. YOU AND FLOURISH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Flourish agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.  

9. 19.9

   Modifications to this Arbitration Provision. If Flourish makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Flourish’s address for Notice of Arbitration, in which case your account with Flourish will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

10. 19.10

    Enforceability. If Section 19.8 or the entirety of this Section 19 is found to be unenforceable, or if Flourish receives an Opt-Out Notice from you, then the entirety of this Section 19 will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 20.2 will govern any action arising out of or related to these Terms.

Miscellaneous

1. 20.1

   General Terms. These Terms, including the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Flourish regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms, including with respect to your User Content, at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of Section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

2. 20.2

   Governing Law. These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and Flourish submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Clara, County, California for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.

3. 20.3

   Privacy Policy. Please read Flourish’s Privacy Policy [https://www.myflourish.ai/privacy-policy] (the “Privacy Policy”) carefully for information relating to our collection, use, storage, and disclosure of your personal information. The Flourish Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

4. 20.4

   Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.

5. 20.5

   Consent to Electronic Communications. By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

6. 20.6

   Contact Information. The Service is offered by Flourish Science Inc., located at 278 Monroe Drive, #19, Mountain View, CA 94040. You may contact us by sending correspondence to that address or by emailing us at hello@myflourish.ai.

7. 20.7

   Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.

8. 20.8

   No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.

9. 20.9

   International Use. The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.